These Terms and Conditions govern your access to and use of the ritz99 platform. Please read them carefully before registering an account or placing any wager.
By accessing, registering on, or using the ritz99 platform at ritz99.win (the "Platform"), you ("the Player", "you", "your") unconditionally accept and agree to be bound by these Terms and Conditions ("Terms"), together with the ritz99 Privacy Policy and any game-specific rules published on the Platform. These Terms constitute a legally binding agreement between you and ritz99 ("ritz99", "we", "us", "our"). If you do not accept these Terms in their entirety, you must immediately cease using the Platform.
Your continued use of the Platform following any revision to these Terms constitutes your acceptance of the revised Terms. ritz99 recommends that you review these Terms periodically.
Access to and use of the ritz99 Platform is subject to the following eligibility conditions, all of which must be satisfied at all times:
ritz99 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of pending withdrawals pending investigation.
Each player may maintain only one (1) registered account on the ritz99 Platform. The creation of duplicate, multiple, or shared accounts is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of balances held therein.
When registering, you agree to provide accurate, current, and complete information including your legal name, date of birth, Malaysian phone number, and a valid email address. You undertake to maintain and promptly update this information to ensure it remains accurate at all times.
ritz99 applies a mandatory KYC verification process prior to processing any withdrawal request. KYC documentation typically required includes a copy of your Malaysian National Identification Card (MyKad) or valid passport, and may include proof of address or proof of payment method where warranted. ritz99 may request additional documentation at its sole discretion.
You are responsible for maintaining the confidentiality of your login credentials. You must not share your ritz99 username or password with any third party. ritz99 will not be liable for any losses resulting from unauthorised access to your account arising from your failure to safeguard your credentials. If you suspect unauthorised access, you must notify ritz99 support immediately.
ritz99 accepts deposits exclusively through the payment methods listed on the Platform at the time of deposit. Currently accepted methods include Touch n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB, Public Bank, Hong Leong Bank, USDT TRC20, and 7-Eleven Cliqq. Minimum deposit amounts are specified on the Deposit page within the Platform and are subject to change.
All transactions on the ritz99 Platform are denominated in Malaysian Ringgit (MYR). ritz99 does not accept deposits from third-party payment sources — you may only deposit using payment methods registered in your own name. Deposits found to originate from third-party sources may be reversed and the associated account suspended.
Withdrawal requests are processed subject to the following conditions:
ritz99 reserves the right to withhold or delay any withdrawal where it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms, pending investigation.
ritz99 may from time to time offer bonuses, free bets, cashback, and other promotional incentives to registered players. All bonuses are subject to specific promotion terms communicated at the time of the offer, including minimum odds requirements, wagering requirements, eligible games, expiry periods, and withdrawal conditions.
Unless explicitly stated otherwise in the specific promotion terms, the following general bonus conditions apply:
All casino games available on the ritz99 Platform — including but not limited to baccarat, Sic Bo, roulette, blackjack, slots, and live dealer products — are governed by the game-specific rules published within each game interface or the relevant game provider's documentation.
All RNG-based games are supplied by licensed third-party game providers whose Random Number Generator systems have been independently tested and certified by accredited gaming testing laboratories. ritz99 does not control or alter RNG outcomes. Published Return to Player (RTP) percentages are theoretical long-run averages and do not guarantee any individual player's result within any session.
In the event of a discrepancy between the result displayed on your device and the result recorded in ritz99's server logs, the server log shall be the authoritative and binding record.
In cases of technical malfunction, misquoted odds, or software error affecting game outcomes, ritz99 reserves the right to void affected bets and refund the applicable stake amounts. ritz99's decision in such matters is final.
You agree not to engage in any of the following conduct while using the ritz99 Platform:
Any breach of this clause constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of any balances or pending winnings, and may be reported to relevant law enforcement authorities.
All content on the ritz99 Platform — including but not limited to the ritz99 name and logo, website design, graphics, text, game interfaces, software, and data — is the exclusive intellectual property of ritz99 or its licensed suppliers and is protected by applicable intellectual property laws. No licence to use, reproduce, or distribute any such content is granted to you by virtue of your use of the Platform, except as strictly necessary to access the Platform for its intended purpose as a registered player.
You may not copy, scrape, republish, or commercially exploit any content from the Platform without ritz99's prior written consent.
To the fullest extent permitted by applicable law, ritz99 and its affiliates, directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to gambling losses, technical interruptions, data loss, or delays in payment processing.
ritz99 provides the Platform on an "as is" and "as available" basis without warranty of any kind, express or implied. ritz99 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
Nothing in these Terms shall limit ritz99's liability for death or personal injury caused by gross negligence or wilful misconduct, or for any liability that cannot be excluded or limited under applicable law.
ritz99 is committed to promoting responsible gambling. We provide a range of tools to help players manage their gaming activity, accessible from the Account Settings section upon ritz99 login:
ritz99 enforces a minimum age of 21 years for all registered accounts. If you believe your gambling is becoming harmful to yourself or others, we strongly urge you to make use of the self-exclusion tools available and to seek professional support. For further resources, please visit our Responsible Gaming page.
ritz99 operates under international gaming authority licensing standards that include mandatory responsible gaming compliance obligations.
ritz99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including in the following circumstances:
Where an account is closed for reasons other than a breach of these Terms by the Player, any remaining real-money balance (excluding bonus funds subject to outstanding wagering requirements) will be returned to the Player via the last used payment method, subject to applicable verification procedures.
You may close your ritz99 account at any time by contacting customer support. Closure requests will be processed within five (5) business days.
ritz99 reserves the right to amend, update, or replace these Terms at any time. Material changes will be notified to registered players via email or a prominent notice on the Platform prior to taking effect. The date of the most recent revision is displayed at the top of this document.
If you do not agree with any amended Terms, you must cease using the Platform and may request account closure. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which ritz99 holds its operating licence, without regard to conflict of law principles.
In the event of a dispute between you and ritz99 relating to these Terms or your use of the Platform, you should first contact ritz99 customer support to attempt to resolve the matter informally. ritz99 will endeavour to respond to and resolve disputes within ten (10) business days of receipt.
Where a dispute cannot be resolved informally, it shall be referred to binding arbitration under the rules of the applicable gaming authority's dispute resolution framework. The decision of the arbitrator shall be final and binding on both parties.
Nothing in this clause limits ritz99's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
For questions, disputes, responsible gaming requests, or general inquiries relating to these Terms, please contact the ritz99 support team via the live chat function available on the Platform, or by email at the address listed in the footer of this website.
Email communications should include your registered account username and a clear description of your inquiry. ritz99 aims to respond to all written inquiries within three (3) business days.
ritz99 does not accept service of legal process by email. Any formal legal notices must be submitted in writing to the registered address of the operating entity, details of which are available upon written request to the support team.
The most important commitments ritz99 makes to every registered player.
ritz99 enforces a hard minimum age of 21 years for all registered accounts. KYC verification is mandatory before any withdrawal is processed. Accounts found to belong to underage individuals are immediately suspended and funds handled in accordance with applicable regulatory requirements.
All RNG-based games on ritz99 are provided by licensed studios with independently certified random number generators. Published RTP percentages are theoretical long-run figures. ritz99 cannot and does not alter game outcomes — server-side logs are the authoritative record of all game results.
Withdrawal conditions, wagering requirements, and applicable limits are communicated clearly in these Terms and in individual promotion pages. ritz99 does not impose hidden conditions or retrospective terms on withdrawals of real-money balances not subject to outstanding bonus wagering requirements.
Deposit limits, loss limits, session timers, cool-off periods, and permanent self-exclusion are all available to every registered ritz99 player from account settings. These tools are provided at no cost and can be activated without contacting support. Self-exclusion requests are irreversible for the elected minimum period.
ritz99 operates a strict one-account policy. Duplicate accounts created to claim multiple bonuses or circumvent account restrictions are prohibited. ritz99 uses technical and manual review processes to identify and close duplicate accounts, and will forfeit balances associated with confirmed duplicate registrations.
ritz99 operates under international gaming authority licensing standards. Licensed operations mean ritz99 is subject to ongoing regulatory oversight including game fairness standards, player fund security obligations, anti-money laundering compliance, and responsible gaming programme requirements.
Register your account, complete KYC, and access the full ritz99 Casino platform — all products in MYR, 24/7.
21+ only. Gambling involves risk. Please play responsibly.